Even though we all take great care when working in your home, accidents CAN happen. We have insurance and are happy to replace or repair anything that may be damaged during cleaning through our negligence. Please contact the office staff/Dionne and we will arrange the repair or purchase the replacement. If possible please supply the office staff/Dionne with a photo and any details relevant to the damaged item.
Though we will happily repair or replace things that we have damaged, if you have things that are partially broken or fragile please put them away or warn us not to touch them so that they are not damaged with normal handling. If you have snags in your carpet, please make sure that the vacuum will not pull a run in your carpet. Please put tape down to stop the snag or have it repaired. Coloniale Maid Service Ltd. will not assume responsibility for items broken that were already damaged.
We use your cleaning supplies and vacuum. Please make sure that the vacuum is in good working order. Vacuums do occasionally break with normal wear and tear. We should not be held responsible for this. If the vacuum is damaged through our neglect, we will promptly have it repaired or replaced for you.
We guarantee our work and if you are not happy, we will return to your home and redo whatever was lacking for free either that day or the following day. You must notify the office/Dionne within 24 hours of your cleaning if you are not happy or if we have missed something. We want you to be happy so please don't hesitate to call if you are not.
If you need to cancel your appointment, we require a minimum of 24 hours prior to your cleaning. You may be charged a cancellation fee if you do not contact the office/Dionne.
There is a $15 service fee charged for all returned cheques.
Coloniale Maid Service Ltd. is covered under the following insurance;
• Workers Compensation: should a worker become injured while in your home
• Liability: should we damage anything in your home
Please see FAQ for further questions regarding policies.